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RETURN POLICY

Returns

All returns, regardless of their categorisation, must include all original parts, be in their original packaging, and in the condition in which they were received (unless otherwise stated below).

A copy of your Return Authorisation form must be included with your return shipment to us. If an RA form is not included, this may delay your refund by up to 5 business days.

Please allow 1-3 business days for returns to be processed and 7-10 business days for refunds to post to your account. 
 

Ship your return to:
The Toolbox Scotland
Att: Returns Department
177 Dalry Road
EDINBURGH

EH11 2EB
 

Damaged Merchandise:

If you receive an item that has been damaged in transit, please contact us on 01313467081. We will require photos of the damaged product and packaging prior to processing a replacement order. Please email these photos to: info@thetoolboxscotland.co.uk and include your order number somewhere in the email body.
 

Defective Merchandise:

If you receive an item that is defective within 30 days of delivery, please contact us on 01313467081. We will issue you a Return Authorisation form that must be printed and included with your shipment back to us. The Toolbox Scotland will exchange the defective product or issue you a full refund for your purchase upon return.
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Non-defective Merchandise:

If you decide that you want to return an item that is not defective within 30 days of delivery, please contact on 01313467081. We will issue you a Return Authorisation form that must be printed and included with your shipment back to us. The Toolbox Scotland will issue you store credit or a refund for your purchase upon return. 

Copyright The Toolbox Scotland All rights reserved.
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